support Resources

Below we have provided numerous resources that are available to our community during this time. Click on the arrows to view the support that is available under each section. If your family has a need that isn’t being met, please don’t hesitate to reach out at familysupport@wearedream.org.

General Resources

Meals & Food Assistance

SNAP COVID-19 Information

Please use this link to learn more about the P-EBT food benefits for New York State residents.

NYC Food Delivery Assistance [added 4.8.20]

NYC is offering further food delivery assistance programs during this time. Please visit this page to see who can qualify for these services. Please visit this page for additional information on food assistance resources NYC is providing during the COVID-19 outbreak.

DOE Meal Distribution [added 4.7.20]

The DOE has announced that all NYC adults and children are now eligible to participate in meal distribution at DOE meal distribution sites. Any New Yorker who wants one can get three free meals a day at more than 400 Meal Hubs across the city.

  • Meals can be picked up at all Meal Hubs 7:30AM to 1:30PM, Monday through Friday

  • Meals Hubs will operate for children and families from 7:30AM to 11:30AM, and for adults from 11:30AM to 1:30PM

    • No one will be turned away at any time

    • All adults and children can pick up three meals at one time

    • Vegetarian and halal options available at all sites

  • No dining space is available, so meals must be eaten off premises

  • Parents and guardians may pick up meals for their children

  • No registration or ID required

  • Use this tool to find a location near you.

SNAP Benefits [added 3.26.20]

Did you know that you can now use your Supplemental Nutrition Assistance Program (SNAP) benefits to shop online for fresh produce and groceries? Participating online stores now accept SNAP benefits for online orders and will deliver to you. Use your EBT card to shop securely for fresh produce and groceries at these participating stores in the New York City area:

Visit these online retailers to order your groceries online!

Note: SNAP benefits cannot be used to pay delivery fees. Be sure to confirm an online store delivers to your home address.

Meal Pick Up [added 3.23.20]

Additional Resources for Families

Starting Monday, March 23, all NYC students can pick up 3 free meals (1 breakfast and 2 lunches) daily from 7:30AM - 1:30PM at 400 sites across the city. For nearby locations please see below:

East Harlem:

P.S. 38 Roberto Clemente | 232 East 103 Street, New York, NY 10029

The Lexington Academy South Bronx Preparatory | 131 East 104 Street 360 East 145 Street, New York, NY 10029 Bronx, NY 10454

Mott Haven:

P.S. 18 John Peter Zenger | 502 Morris Avenue, Bronx, NY 10451

South Bronx Preparatory | 360 East 145 Street, Bronx, NY 10454

How to Pick Up a Meal

  • No registration, ID, or documentation required

  • All three meals may be picked up at the same time

  • No dining space is available, so meals must be eaten off site

  • Parents and guardians may pick up meals for their children

Please visit https://www.schools.nyc.gov/freemeals to locate additional free meal locations throughout the city.

List of Food Pantries

Please click here to view a more extensive list of food pantries in New York.

Housing

NYCHA Update [added 3.18.20]

We’d like to update you on steps NYCHA has taken to help alleviate financial hardships that public housing residents may face during the state of emergency in New York City due to Coronavirus (COVID-19):

NYCHA is halting residential evictions for as long as the City is under a state of emergency.  

NYCHA encourages households experiencing a loss of income to access our rent hardship program. You may qualify for a rent reduction if all the following conditions are met:

  • There is at least a 5% reduction to gross income;

  • Current rent is more than 30% of the net household income; and

  • Reduction in income has lasted at least two months.

Residents can request a rent reduction by completing an Interim Recertification via the NYCHA Self-Service Portal or by calling their Property Management Office to request a paper form be mailed to your home.

If your household experiences a complete loss of income, you may qualify for NYCHA’s Zero Income Policy; please call your property management office to participate in the required eligibility interview.

As a reminder, public housing residents have eight ways to pay rent, including via mail, MyNYCHA, online, at an authorized bank or credit union, by phone, and more. Visit on.nyc.gov/payrent to learn more.

NYCHA is working closely with City, State, and federal partners to monitor COVID-19 and its impact on the Authority, and to do our part to maintain the safety and well-being of our residents and employees. We will continue to provide you with updates on COVID-19 as they develop. If you have any questions or concerns, please call the CCC at 718-707-7771.

For more information, visit the NYCHA website.

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Nos gustaría actualizarle sobre los pasos que NYCHA ha tomado para ayudar a aliviar las dificultades financieras que los residentes de vivienda pública pueden enfrentar durante el estado de emergencia en la ciudad de Nueva York debido al Coronavirus (COVID-19):

NYCHA está deteniendo los desalojos en los residenciales mientras la ciudad esté bajo estado de emergencia.

NYCHA alienta a los hogares que experimentan una pérdida de ingresos a acceder a nuestro programa de dificultades de alquiler. Usted puede calificar para una reducción de alquiler si se cumplen todas las siguientes condiciones:

  • Hay al menos una reducción del 5% a los ingresos brutos

  • El alquiler actual es más del 30% del ingreso neto de los hogares

  • La reducción de los ingresos ha durado al menos dos meses

Los residentes pueden solicitar una reducción de alquiler completando una Recertificación Provisional a través del Portal de Autoservicio de NYCHA en https://selfserve.nycha.info o llamando a su Oficina de la administración de propiedades para solicitar un formulario en papel que se envíe por correo a su casa.

Si su hogar experimenta una pérdida completa de ingresos, usted puede calificar para la Política de Cero Ingreso de NYCHA; por favor llame a su Oficina de la administración de propiedades para participar en la entrevista de elegibilidad requerida.

Como recordatorio, los residentes de la vivienda pública tienen ocho maneras de pagar el alquiler, incluyendo por correo, MyNYCHA, en línea, en un banco autorizado o cooperativa de crédito, por teléfono y más. Visite on.nyc.gov/payrent para obtener más información.

NYCHA está trabajando en estrecha colaboración con los socios de la ciudad, el estado y federales para monitorear el COVID-19 y su impacto en la Autoridad, y para hacer nuestra parte en mantener la seguridad y el bienestar de nuestros residentes y empleados. Continuaremos proporcionándole actualizaciones sobre el COVID-19 a medida que se desarrollen. Si tiene alguna pregunta o inquietud, llame al CCC al 718-707-7771.

Para obtener más información, visite el sitio web de NYCHA.


Assistance for Section 8 Recipients

In order to ensure New Yorkers who use Section 8 rental assistance vouchers have undisrupted access to housing, we are taking the following steps to strengthen housing stability:

  • The City will automatically extend any Section 8 voucher set to expire. Voucher holders do not need to reach out to the City for an extension.

  • All subsidy terminations that are in process are suspended until further notice.

  • Any HPD Section 8 voucher holders facing rent hardships due to decreases in income should contact HPD.

  • NYCHA encourages households experiencing a loss of income to visit the NYCHA Self-Service Portal.

The HPD Section 8 Customer Service Office at 100 Gold Street is closed until at least March 30th, but the HPD Section 8 team is still available to the public. New Yorkers should email DTRAI@hpd.nyc.govor fax at 212-863-5299 for assistance.

Over 680,000 New Yorkers have signed up for the City’s COVID text notification system to get regular updates on the latest developments with coronavirus in New York City text COVID to 692-692. New Yorkers can text COVIDESP to 692-692 for updates in Spanish. You will receive regular SMS texts with the latest news and developments. If you have any questions on finding medical care call 311.


NYCHA encourages households experiencing a loss of income to access our rent hardship program. You may qualify for a rent reduction if all the following conditions are met:

• There is at least a 5% reduction to gross income;

• Current rent is more than 30% of the net household income; and

• Reduction in income has lasted at least two months.

Residents can request a rent reduction by completing an Interim Recertification via the NYCHA Self-Service Portal or by calling their Property Management Office to request a paper form be mailed to your home.

If your household experiences a complete loss of income, you may qualify for NYCHA’s Zero Income Policy; please call your property management office to participate in the required eligibility interview.

As a reminder, public housing residents have eight ways to pay rent, including via mail, MyNYCHA, online, at an authorized bank or credit union, by phone, and more. Visit on.nyc.gov/payrent to learn more.

If you have any NYCHA questions or concerns, please call 718-707-7771.

Hotlines

Hotlines

AIDS Hotline (800) 541-2437

Alcoholics Anonymous (212) 647-1680

Child Abuse Hotline (800) 342-3720

Coalition for the Homeless (212) 776-2000

Safe Horizon Crime Victim Hotline (212) 577-7777

Disaster Distress Helpline (800) 985-5990

Safe Horizon Domestic Violence Hotline (800) 621-4673

Gambling & Chemical Dependence Hotline (800) 622-2255

Elderly Crime Victims Resource Center (212) 442-3103

Department of Labor Employment Information (888) 469-7365

Eviction Prevention Hotline (212) 962-4795

Food and Hunger Hotline (866) 888-8777

Food Stamps – English & Spanish (718) 557-1399

GMHC (800) 243-7692

BRC Homeless Services Hotline (212) 533-5151

Immigration Hotline (212) 419-3737

Legal Aid Society (212) 577-3300

Narcotics Anonymous (212) 929-6262

NYC Housing Authority Application (718) 707-7771

Poison Control Center (212) 340-4494 or (800) 222-1222

Police Sex Crime Unit (212) 267-7273

Safe Horizon Rape Crisis Hotline (212) 227-3000

New York Connects Senior Hotline (800) 342-9871

Social Security Administration (800) 772-1213

Traveler’s Aid (866) 201-7399

Veterans Crisis Line (800) 273-8255


Helpline

Disaster Distress Helpline (DDH): Call 1-800-985-5990 and text “TalkWithUs” to 66746 for crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies.

Managing Pandemic-Provoked Anxiety

Coping with Stress During Infectious Disease Outbreaks

Managing Anxiety Around COVID-19 (RULER @ Yale University)

MEntal Health Resources

To Help with Anxiety:

  • Coa - Online therapist-led groups & workshops for anxiety, stress, and connection

  • Shine (virus anxiety) - Resources for anxiety and overall mental health specific to COVID-19

  • All Mental Health (Coronavirus) - App with coping and communication skills specific to COVID-19

  • Calm - Mindfulness app that provides free list of curated meditations specific to COVID-19 via video and audio

  • Ginger - Strategies, activities, and articles to help users stay grounded during COVID-19

To Help with Depression:

  • Sanvello - Clinically-validated evidence-based mobile application based on cognitive behavioral therapy (plus content related to other conditions)

  • Litesprite - Clinically-validated mental health video game

To Help with Sleep:

  • Big Health's Sleepio - Digital therapeutic for sleep, fully automated yet highly personalized digital sleep improvement program accessible via app and web

  • Magellan's Restore - Digital cognitive behavioral therapy for sleep

Additional Resources & Supports

Headspace for NY

We want our families to stay healthy, both physically and mentally. Headspace is a popular mindfulness and meditation app and website. Since New York has been particularly hard hit by COVID-19, Headspace has created a page dedicated to New Yorkers. On this page you will find guided mediations, calming videos, sleep experiences, and meditation for kids all for free.

Bronx Resource Guide

Our Family & Community Engagement team will update this document regularly with resources. Please click here to view the full document.

Emergency NYC Social Services Supports

  • The Crisis Nursery is the only New York City-licensed emergency respite care facility. Staffed by trained professionals, the Crisis Nursery creates a loving environment for children at a time when their primary caregivers need a safe place for them to stay | (212) 633-9300

  • Parenting Support Line | (888) 435-7553

  • Suicide Hotline | (800) 273-8255

  • State Central Registry (SCR) | (800) 635-1522

  • Department of Health 24/7 Hotline | (888) 364-3065

  • NYC Well (Trained counselors available 24/7 for Mental Health Concerns/Referrals/Crisis Support)

East Harlem & The South Bronx -

Specific Resources

Follow this link for East Harlem specific best practices, resources and news, curated through a health equity lens for learning and action.

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